User Guide & Support
New users can explore up to 50 camera images per day without signing up! For unlimited access, enlarged images, and the best route planning experience, sign in to your account. This allows you to view unlimited camera feeds along your journey.
Not immediately! You can view up to 50 camera images per day without signing in. This gives you a chance to explore the platform and see cameras along your route. After using your 50 daily previews, you'll need to sign in for continued access to camera feeds, enlarged images, and additional features.
Camera images are updated in real-time, typically every 30 seconds to 2 minutes depending on the camera source. The refresh rate varies by location and camera provider.
Yes! Vancam is fully responsive and optimized for mobile devices. You can access all features including route planning and camera viewing on smartphones and tablets.
Our platform covers major highways, city streets, and key transportation corridors across North America. Camera coverage is continuously expanding as new feeds become available.
Click the "Clear Route" button that appears above the map when a route is active, or use the clear button in the route cameras modal. This will remove the route and return to normal camera browsing mode.
Yes! Each camera has a "Share" button that creates a unique link. You can send this link to others to show them the specific camera location and current conditions.
Once you've viewed 50 camera images in a day, you'll see a message prompting you to sign in for continued access. Your preview count resets automatically each day at midnight local time. Signed-in users have unlimited access to all camera feeds.
When you're not signed in, a small counter appears at the top of each camera popup showing "Free previews remaining: X/50". This helps you keep track of your daily usage.
Try refreshing the page, check your internet connection, or try a different browser. Ensure JavaScript is enabled in your browser settings.
Check if you've reached your 50 daily preview limit (a counter shows your remaining previews). If so, sign in for unlimited access. Some cameras may also be temporarily offline or under maintenance.
Ensure you've entered valid addresses in both the origin and destination fields. Try using more specific location names or postal codes.
Close other browser tabs, ensure you have a stable internet connection, and try zooming out if the map feels slow with many cameras visible.
Can't find what you're looking for? Our support team is here to help.
help@vancam.aiWe typically respond within 24 hours during business days.